User Types

TetherX has five user types. Choose the appropriate type when creating accounts to ensure proper security and access control.

Capability Comparison

Key: ✓ = Yes | – = No | Optional = Requires permission to be enabled

Notifications by User Type

Which alerts each user type receives - and which are scoped to the cameras and sites a user can access - is documented in one place: Who Receives Notifications. Operators are the exception worth noting here: they do not receive push or email notifications and instead work live events through the operator console.

When to Use Each Type

User

For staff who need to view cameras or footage but shouldn't change system settings.

Examples: Receptionist, security guard, police officer with temporary access

Key points:

• Access limited to specific Cameras you choose
• Cannot modify system configuration
• Each permission (audio challenge, arm/disarm) must be explicitly enabled

Operator

Choose Operator when the site is professionally monitored by a control room or Alarm Receiving Centre (ARC). Operators watch live and recorded Events across the sites assigned to them and handle each one in the dedicated operator console. See Control Rooms for how TetherX runs control-room, ARC and GSOC operations, and the operator guide for the day-to-day workflow.

Examples: Control-room operator, ARC agent, remote video-monitoring agent

Key points:

• Access limited to specific Cameras you choose, exactly like a User
• Opens the dedicated operator events console for handling events
• Events default to list view showing open events, with sound alerts on

In the operator console an operator can:

• Send a report to the site contacts, call a contact, or escalate the event to a supervisor
• Trigger deterrence on the camera (siren, two-way talk, pre-recorded warning, or site-wide Garrison)
• Record the action taken (observed, report sent, emergency services dispatched or arrived)
• Flag an event's footage to keep it (30 days, 90 days or 1 year), with the flag clearing itself when the period ends
• Return an event to the queue so a different operator can pick it up

Supervisor: flag an operator as a supervisor in their permissions. Supervisors are the escalation target: they receive Call Supervisor calls and the Send to On-Call Supervisor reports operators raise. Supervisors are marked with a badge on the Users list.

Admin

For system owners and decision makers who need full control.

Examples: Business owner, IT manager, facilities director

Key points:

• Full access to all Cameras, Users, and settings
• Receives login notifications when other users sign in
• Can lock out Integrators by disabling Support Access

Integrator

For security professionals who install and maintain systems.

Examples: Security installer during commissioning, ongoing maintenance provider

Key points:

• Similar to Admin but can be locked out at any time
• Access to Partner Portal, Quote Tool, and installation statistics
• Logins don't trigger notifications to Admins (but appear in Audit Log)

Guest

For temporary, no-account access to specific content.

Examples: Police viewing incident footage, insurance assessor reviewing a claim

Key points:

• Access via shared link - no login required
• Can only view the specific Events shared with them
• Links can be set to expire

Quick Reference

Related Articles

• User Permissions - Configure what each user can access and do
• Notifications - Which alerts are sent and how each user configures them
• Audit Log - Track user activity across your system
• Control Rooms - Running control-room, ARC and GSOC monitoring (Operators)
• Monitoring Station Operator Guide - Day-to-day operator workflow (Operators)
• Getting Started for Integrators - Guide for security professionals (Integrators)